Service/Support

WOODWAY is committed to providing our clientele with timely and effective solutions. If you are experiencing technical difficulties or have a question regarding your WOODWAY Treadmill please contact the WOODWAY Service Department.

Customer Support

For Technical Support or Service

Phone: 800.WOODWAY (966-3929) Option 3 for Service/Support
E-mail: service@WOODWAY.com

WOODWAY & AlterG Service Training

On September 2nd, 2009 the WOODWAY Service Department in conjunction with the AlterG Service Department will be conducting service training seminar in Dallas Texas. Each attendee will receive a WOODWAY Service Manual and AlterG Service Manual that details the construction and servicing of WOODWAY treadmills and the AlterG Anti-Gravity Treadmill™, a product that utilizes the WOODWAY treadmill.

Date: September 2, 2009
Location:
Vonco Medical
11480 Anaheim Drive
Dallas, TX 75229
800 972-6461

Hours: 8:30 am – 12:30pm (Woodway); 1:30pm – 4:30pm (AlterG)

Training will include:

Woodway
-Safety
-Flow of Electricity
-Calibration
-Preventative Maintenance
-Trouble Shooting

AlterG
- Installation
- Operation
- Parts Replacement;
- Calibration
- Preventative Maintenance
- Trouble Shooting

The class will be taught by a WOODWAY Factory Technician and an AlterG Factory Technician.  Upon successful completion of the class, attendees will receive a certificate from WOODWAY and AlterG certifying them as a WOODWAY Technician and an AlterG Trained Technician. 

Any further questions, or to sign up, please contact Shannon Hirschmann by email or calling 1.800.WOODWAY option 3 for Service Department. Sign up early, as space is limited.

*AlterG Anti-Gravity TreadmillsTM are changing the weight of the world. These treadmills enable people to improve mobility and health, recover from injury and surgery more effectively, overcome medical challenges that limit movement, and enhance physical performance. For more information about the AlterG Anti-Gravity™ Treadmill, visit our website at Alter-G.com

WOODWAY Operation Manuals Available Online

Download WOODWAY Owner's Manual (All Desmo, Mercury, Path, Pro and ELG models)

Download WOODWAY Medical Owner's Manual (All PPS and Bari-Mill models)

Download WOODWAY Force 1.0 Owner's Manual (Force non-motorized treadmill)

Download WOODWAY Force 2.0 and 2.5 Owner's Manual (Force treadmill with computer software for performance development)

Download WOODWAY Force 3.0 Owner's Manual (Force treadmill with computer software for advanced research and performance development)

Download WOODWAY iMETT Manual (VO2 Submax testing and workout development)

iMETT Software Upgrades

Download latest iMETT Galileo Software version 4.0.2.233 (zip folder - save folder contents to hard drive and click setup.exe to install)

Download latest iMETT Periodization Software version 2.0.2.97 (zip folder - save folder contents to hard drive and click setup.exe to install)

SERVICE/MAINTENANCE FAQ

What information will I need to supply to the customer service representative when calling about my WOODWAY?
Serial number and model of your treadmill.

Where is the serial number located?
The serial number is located on either the back side of the control panel or located on the left front lower corner of the frame underneath the left side cover.

Do I need to perform any preventive maintenance on my product?
Every 6 months in a high-use facility, (health clubs, fitness facilities) or once a year in a low-use facility (home or clinical use.) Please contact WOODWAY for specifics on what should be done.

What does it mean if my running belt is moving very slightly?
This means that the drive board is out of calibration. Call WOODWAY service department for instructions on performing this calibration. Contact Us

Why won’t my treadmill turn on?
Make sure the power switch is turned on. It is located at the lower top right corner of the treadmill where the power cord is located. If the switch is on and your circuit is live and the treadmill will still not power up, call WOODWAY service department. Contact Us

Is it normal for the black foam to crack between the slats of the running belt?
Yes, the black foam is a cushion for the running belt. The slats are screwed through the foam to keep it under the slats and overtime this foam will crack, but will not negate the performance or comfort of the treadmill's track.