Service/Support

WOODWAY is committed to providing our clientele with timely and effective solutions. If you are experiencing technical difficulties or have a question regarding your WOODWAY Treadmill please contact the WOODWAY Service Department.

Customer Support

For Technical Support or Service

Phone: 800.WOODWAY (966-3929) Option 3 for Service/Support
E-mail: service@WOODWAY.com

 

WOODWAY Operation Manual

Download WOODWAY Owner's Manual (All Desmo, Mercury, Path, Pro and ELG models)

SERVICE/MAINTENANCE FAQ

What information will I need to supply to the customer service representative when calling about my WOODWAY?
Serial number and model of your treadmill.

Where is the serial number located?
The serial number is located on either the back side of the control panel or located on the left front lower corner of the frame underneath the left side cover.

Do I need to perform any preventive maintenance on my product?
Every 6 months in a high-use facility, (health clubs, fitness facilities) or once a year in a low-use facility (home or clinical use.) Please contact WOODWAY for specifics on what should be done.

What does it mean if my running belt is moving very slightly?
This means that the drive board is out of calibration. Call WOODWAY service department for instructions on performing this calibration. Contact Us

Why won’t my treadmill turn on?
Make sure the power switch is turned on. It is located at the lower top right corner of the treadmill where the power cord is located. If the switch is on and your circuit is live and the treadmill will still not power up, call WOODWAY service department. Contact Us

Is it normal for the black foam to crack between the slats of the running belt?
Yes, the black foam is a cushion for the running belt. The slats are screwed through the foam to keep it under the slats and overtime this foam will crack, but will not negate the performance or comfort of the treadmill's track.